Take10 Social FAQs

Take10 Social FAQs

  • Who is Take10 Social?

    Take10 Social was founded by Kate vanderVoort from Social Mediology, in an effort to make learning social media easy for companies, businesses and organisations. Through coaching and training more than 3000 small business and not-for-profit organisations, Kate hasin-depthh knowledge and experience from strategy and planning, through to technical implementation

  • What are Masterclasses?

    Masterclasses are individual courses, with one off payment, suitable for all businesses made up of many modules or lessons within a topic. Masterclasses are a self-paced learning system presented over a few weeks, each week you will be able to access more lessons within the masterclass.

  • Do I receive instant access on purchasing?

    Yes, as soon as you have purchased, your membership is created. You will receive an email with full details on how to login and start learning. If the course has a specific start date, you will have access to the site, but no content will show until the start date.

  • My credit card payment failed, but I knowmy credit card is in order.

    Some Credit Card providers have extra security and may require you to manually approve the first payment. Although this is rare, if your payment fails while purchasing you can contact the number on the back of your credit card or contact your provider and request the payment to be approved. You will only be required to do this once. Alternatively contact us and we will help you work it out.

  • Can I cancel my monthly subscription?

    Yes. Although we will be sorry to see you leave, we understand that sometimes this happens. To cancel your subscription please contact support from our contact page

  • Can I get a refund?

    We have a 14 day refund policy if you find that the course does not reflect your needs. Please contact us with your course refund request. We will do what we can to make sure that we meet your learning requirements, but understand that we are not a fit for everyone!
  • I have purchased and did not receive any emails?

    Sometimes emails might end up in your spam or junk mail – please check your span and junk emails. If you have not received any emails within a reasonable amount of time.

    You can try resetting your password and this will resend your login details to you via email. Just click here.

    If you still do not receive an email and it’s not in your spam or junk mail, please contact support.

  • How do I access my Membership Profile settings?

    To access your Profile settings:

    1. Login to Take10 Social

    2. Click the profile or icon image in the top right corner of page

    3. Click Settings

    You will now see your Profile Settings page.

  • I do not appear to be receiving emails when my lessons are available.

    Please make sure you have email notices turn on, from your profile settings page. On your Profile settings page, you can tick all email notices check boxes.

  • Can I upload or change my profile picture?

    Yes, you can change or upload a new profile picture from your Profile Settings page after logging into Take10 Social.

  • How can I change or update my email address or password?

    You can change or update your email address or password from your Profile Settings page after logging into Take10 Social.

  • I forgot my password, how can I retrieve it?

    If you forgot your password, you can reset it at any time from the Login page


    Click "login" top menu on right

    then click "forgot your password" link at the bottom.

  • Why do I see "coming soon" or do not have access to all lessons?

    Most of our courses are self-paced with a weekly schedule, on purchase you will have access to the first week’s lessons. All other lessons will become available to you each week. You will also receive an email to let you know when new lessons have been made available for you. If your course has a defined start date, you will have access to the member side of the website, but no materials will be available until the start date.

  • I have some feedback about the course and modules what is the best way to contact you?

    Great! we love hearing your feedback and welcome any feedback you may have. The best way to let us know about your thoughts regarding the courses and delivery of training is to contact us from our contact page

    If you wish to access further support or organise personalized training, workshops or consulting for your business, please see below.

  • How do I access support for any questions I may have?

    Your course purchase includes support. To access support please ensure you join our growing membership only Take10 Social Facebook group or message us through the Contact Us page.

    You can request to join the Facebook group and as soon as your request has been granted you will be able to ask questions and receive support within the group.

  • Do you have an online community where I can join and get involved?

    Yes, we have a great online business community just for Take10 Social members like you. Your Take10 Social membership includes our member only Facebook group. You can request to join here.

  • I love your courses; do you provide one on one training and consulting?

    Yes, Kate vanderVoort founder of Take10 Social provides one on one coaching for teams or businesses. You can reach out to Kate directly from our contact page for further details or find out more at Social Mediology.

  • I’m running a business event; do you provide group sessions or conference speaking?

    Yes, Kate also provides group sessions and conference speaking. You can reach out to Kate directly from our contact page for further details or find out more at Social Mediology.